TY  - BOOK
AU  - Tschohl, John
TI  - The customer is boss: A practical guide for getting what you paid for and more 
SN  - 9780963626806
U1  - 381.33 
PY  - 1993///]
CY  - Minneapolis, Minn. : 
PB  - Best Sellers Pub., 
KW  - Customer relations.
KW  - Customer services.
KW  - Consumer education.
ER  -