Tschohl, John <br/><br/>
The customer is boss :  A practical guide for getting what you paid for and more / 
John Tschohl. 
 - Minneapolis, Minn. :   Best Sellers Pub.,   [1993]. 
 - 219 p. ;  23 cm. 
<br/><br/><label>ISBN: </label>9780963626806 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations. <br/>Customer services. <br/>Consumer education. 
<br/><br/><label>Dewey Class. No.: </label>381.33  / TSC