TY  - BOOK
AU  - Roberts-Phelps, Graham
TI  - The concise guide to telephone tactics
SN  - 9781854182784
U1  - 384.01 21
PY  - 2004///
CY  - London
PB  - Thorogood
KW  - Business communication.
KW  - Telephone in business.
ER  -