TY  - BOOK
AU  - kaplan, Robert.
AU  - Norton, David P.
TI  - The balanced scorecard: Translating strategy into action 
SN  - 978087584
U1  - 658.4012 22
PY  - 1996///
CY  - Boston, MA
PB  - Harvard Business School Press
KW  - Strategic planning
N1  - Includes index
ER  -