kaplan, Robert. The balanced scorecard : Translating strategy into action / Robert S. Kaplan, David P. Norton. - Boston, MA : Harvard Business School Press, c1996. - Xi, 322 p. : ill. ; 23 cm. Includes index. ISSN: 9780875846514 Subjects--Topical Terms: Strategic planning Dewey Class. No.: 658.4012 / KAP