Drummond, Helga. <br/><br/>
The TQM movement :  What total quality management is really all about / 
Helga Drummond. 
 - London :  Kogan Page Limited,  c1992. 
 - 156 p. :  ill. ;  22 cm. 
<br/><br/><label>Dewey Class. No.: </label>658.4   / DRU