Cartwright, Roger I. <br/><br/>
Mastering customer relations / 
Roger Cartwright. 
 - London :  Macmillan,  c2000 
 - x, 238 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographic references and index. 
<br/><br/><label>ISBN: </label>9780333801598 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer care
<br/><br/><label>Dewey Class. No.: </label>658.812  / CAR