TY  - BOOK
AU  - Tschohl,John
AU  - Franzmeier,Steve
TI  - Achieving excellence through customer service
SN  - 9780130051257
U1  - 658.812 20
PY  - 1991///
CY  - Englewood Cliffs, N.J.
PB  - Prentice Hall
KW  - Customer services
N1  - Includes index
ER  -