Applegarth, Michael  <br/><br/>
The call centre customer care pocketbook / 
Mike Applegarth, Adrian Guttridge and Keith Posner. 
 - Alresford :   Management Pocketbooks,   2005. 
 - 104 p. :   ill. ;  11 cm. 
<br/><br/><label>ISBN: </label>9781903776339 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers. <br/>Customer relations. 
<br/><br/><label>Dewey Class. No.: </label>658.812  / APP