TY  - BOOK
AU  - Rampersad, Hubert K. 
TI  - Total quality management: An executive guide to continuous improvement 
SN  - 9783540679677
U1  - 658.4013 
PY  - 2001///
CY  - Berlin
PB  - Springer
KW  - Continuous improvement
KW  - Team building
ER  -