TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality is still free: Making quality certain in uncertain times 
SN  - 9780070145320
U1  - 658.562 20
PY  - 1996///
CY  - New York
PB  - McGraw-Hill
KW  - Quality assurance
N1  - Includes index
ER  -