TY  - BOOK
AU  - Gamble, Paul R.
AU  - Stone, Merlin  
AU  - Woodcock, Neil 
TI  - Up close and personal?: Customer relationship marketing @ work 
SN  - 9780749430870
U1  - 658.8 
PY  - 1999///
CY  - London
PB  - Kogan Page
KW  - Marketing
KW  - work relations
ER  -