Management action guides :  Creating customer loyalty. 

 - London :  Kogan Page,  c1993. 
 - 110 p. :  ill. ;  22 cm. 
<br/><br/><label>ISBN: </label>9780749411398 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.834  / MAN