Hiebeler, Robert. <br/><br/>
Best practices :  Building your business with customer-focused solutions / 
Robert Hiebeler, Thomas B. Kelly and Charles Ketteman . 
 - New York, NY :  Simon & Schuster,  c1998. 
 - 240 p. ;  25 cm. 
<br/><br/> "Arthur Andersen." 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0684834537 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management--Case studies.<br/>Customer services--Quality control--Case studies.<br/>Industrial management--Case studies.
<br/><br/><label>Dewey Class. No.: </label>658.812  / HIE