TY - BOOK ED - Harvard Business School. TI - Harvard business essentials: Decision making : 5 steps to better results SN - 1591397618 U1 - 658.403 22 PY - 2006/// CY - Boston, Mass. PB - Harvard Business School Press KW - Decision making N1 - Includes bibliographical references (p. 149-152) and index; The decision process : five key steps -- The context for success : setting the stage -- The framing challenge : what is the real problem? -- Alternatives : the source of superior solutions -- Evaluate the alternatives : finding the value of each option -- Make the decision : getting to agreement -- The uncertainty problem : and how to deal with it -- Human foibles : waiting to ambush your decision -- Organizational traps : the madness and the wisdom of crowds -- Toward a smarter organization : getting better at making decisions ER -