Craven, Robert <br/><br/>
Customer is king :  How to exceed their expectations / 
Robert Craven.  
 - London :  Virgin Books,  2008 
 - xiv, 215 p. :  ill. ;  23 cm. 
 - Virgin Business Guides .
<br/><br/><label>ISBN: </label>9780753509685 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer care
<br/><br/><label>Dewey Class. No.: </label>658.812  / CRA