TY - BOOK AU - Pantry,Sheila AU - Griffiths,Peter TI - Creating a successful e-information service SN - 9781856044424 U1 - 025.04 21 PY - 2002/// CY - London PB - Facet Pub. KW - Online information services industry KW - Management KW - Electronic commerce N1 - Includes bibliographical references (p. [147]-166) and index ER -