TY - BOOK AU - Coe,John M. TI - The fundamentals of business to business sales and marketing SN - 0071408797 (hardcover : alk. paper) U1 - 658.804 21 PY - 2004/// CY - New York PB - McGraw-Hill KW - Selling KW - Industrial marketing KW - Data processing KW - Sales management N1 - Includes index; Why is it so tough to sell today? -- The new sales coverage model -- The first step : profiling and targeting the market --- Segmentation for communications -- Redesigning the inquiry generation process -- High yield lead qualification -- Sales conversion -- Up/cross sell and creating customer loyalty -- Campaign planning and execution -- How to build your company's database -- How to measure the results that will sell management ER -