TY  - BOOK
AU  - Byham, William C.
AU  - Cox, Jeff 
TI  - Zapp!: The lightening of empowerment 
SN  - 9780712680356
U1  - 658.314 
PY  - 1999///
CY  - UK
PB  - Random House
KW  - Employee empowerment
KW  - Employee motivation
ER  -