TY  - BOOK
AU  - Niven,Paul R.
TI  - Balanced scorecard step-by-step: Maximizing performance and maintaining results 
SN  - 0471078727 (CLOTH : alk. paper)
U1  - 658.4013 21
PY  - 2002///
CY  - New York
PB  - Wiley, 
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
N1  - Includes bibliographical references and index
ER  -