Niven, Paul R. <br/><br/>
Balanced scorecard step-by-step :  Maximizing performance and maintaining results / 
Paul R. Niven. 
 - New York :  Wiley,   c2002. 
 - xviii, 334 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0471078727 (CLOTH : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement.<br/>Performance--Measurement.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / NIV