TY  - BOOK
AU  - Dana, Daniel
TI  - Conflict resolution : : Mediation tools for everyday work life 
SN  - 9780071364317
U1  - 658.4052 
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - Conflict management.
KW  - Mediation.
KW  - Interpersonal conflict
N1  - Includes index
ER  -