Dana, Daniel <br/><br/>
Conflict resolution :   Mediation tools for everyday work life / 
Daniel Dana. 
 - New York :  McGraw-Hill,  c2000 
 - xii, 169 p. :  ill. ;  23 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>9780071364317 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management. <br/>Mediation. <br/>Interpersonal conflict.
<br/><br/><label>Dewey Class. No.: </label>658.4052  / DAN