TY  - BOOK
AU  - Newby, Tony 
AU  - Nash, Derek 
TI  - Customer service pocketbook
SN  - 9781903776001
U1  - 658.812 
PY  - 2002///
CY  - Arlesford : 
PB  - Management Pocketbooks
KW  - Customer services
N1  - Previous edition: 1991
ER  -