Dana, Daniel. <br/><br/>
Conflict resolution :  Mediation tools for everyday worklife / 
Daniel Dana. 
 - New York :  McGraw-Hill,  c2001. 
 - xii, 169 p. ;  23 cm. 
 - A briefcase book .
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0071364315 (acidfree paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Mediation.<br/>Interpersonal conflict.
<br/><br/><label>Dewey Class. No.: </label>658.4053  / DAN