Hill, Nigel  1952- <br/><br/>
How to measure customer satisfaction / 
Nigel Hill, John Brierley and Rob MacDougall. 
 - Aldershot ;  Brookfield, Vt. :  Gower,  c1999. 
 - viii, 136 p. :  ill. ;  25 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0566081938 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Evaluation.
<br/><br/><label>Dewey Class. No.: </label>658.812  / HIL