Hayes, Jenny <br/><br/>
Managing customer service / 
Jenny Hayes and Frances Dredge. 
 - Aldershot :  Gower,  c1998. 
 - xii, 169 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780566080050 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812  / HAY