Bell, Desmond 
Managing quality / 
Desmond Bell, Philip McBride and George Wilson. 
 - Boston :  Butterworth Heinemann,  1994. 
 - xvi, 236 p. :  ill. ;  24 cm. 
Includes bibliographical references (p. [229]-232) and index. 
9780750648370 
Total quality management
658.562  / BEL