Asher, Mike <br/><br/>
Managing quality in the service sector / 
Mike Asher.  
 - London :  Kogan Page,  c1996. 
 - 222 p. ;  20 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780749419547 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic planning.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / ASH