TY  - BOOK
AU  - Bell,Chip R.
TI  - Customers as partners: Building relationships that last 
SN  - 9781881052784
U1  - 658.812 20
PY  - 1994///
CY  - San Francisco
PB  - Berrett-Koehler
KW  - Customer services
KW  - Customer relations
N1  - Includes bibliographical references (p. 219-225) and index
ER  -