TY  - BOOK
AU  - Watson-Delestree, Anee 
TI  - Basic telephone training: A basic course in telephone language and skills 
SN  - 9780906717424
U1  - 651.73 21
PY  - 1992///
CY  - Hove, [England]
PB  - Language teaching publications
KW  - Telephone in business.
KW  - Telephone etiquette.
ER  -