TY  - BOOK
AU  - Dale,B.G.
AU  - McQuater,Ruth
TI  - Managing business improvement and quality: Implementing key tools and techniques 
SN  - 9780631207887
U1  - 658.562 21
PY  - 1998///
CY  - Oxford, UK, Malden, Mass
PB  - Blackwell Business
KW  - Total quality management
N1  - Includes bibliographical references (p. [186]-189) and index
ER  -