Dale, B. G. <br/><br/>
Managing business improvement and quality :  Implementing key tools and techniques / 
Barrie Dale and Ruth McQuater. 
 - Oxford, UK ;  Malden, Mass :  Blackwell Business,  1998. 
 - xii, 192 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [186]-189) and index. 
<br/><br/><label>ISBN: </label>9780631207887 
<br/><br/><label>LCCN: </label>97022300  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.562  / DAL