TY  - BOOK
AU  - Zairi,Mohamed
TI  - Measuring performance for business results
SN  - 9780412574009
U1  - 658.562 22
PY  - 1994///
CY  - London, New York
PB  - Chapman & Hall
KW  - Total quality management
KW  - Evaluation
KW  - Benchmarking (Management)
KW  - Performance
N1  - Includes bibliographical references (p. [287]-306) and index
ER  -