Zairi, Mohamed. <br/><br/>
Measuring performance for business results / 
Mohamed Zairi. 
 - London ;  New York :  Chapman & Hall,  c1994. 
 - xvii, 310 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. [287]-306) and index. 
<br/><br/><label>ISBN: </label>9780412574009 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Evaluation.<br/>Benchmarking (Management)<br/>Performance--Evaluation.
<br/><br/><label>Dewey Class. No.: </label>658.562  / ZAI