Roberts-Phelps, Graham  <br/><br/>
Customer service games for trainers / 
Graham Roberts-Phelps. 
 - Burlington, VT :  Gower,  2000. 
 - vi, 171 p. :  ill.  25 cm. 
<br/><br/><label>ISBN: </label>9780566082054 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Employees--Training of--Problems, exercises, etc.<br/>Management games.
<br/><br/><label>Dewey Class. No.: </label>658.812  / ROB