TY  - BOOK
AU  - Hill,Nigel
AU  - Alexander,Jim
AU  - Hill,Nigel
TI  - Handbook of customer satisfaction and loyalty measurement
SN  - 9780566081941 (hbk.)
U1  - 658.812 21
PY  - 2000///
CY  - Aldershot, Hampshire, England, Brookfield, Vt.
PB  - Gower
KW  - Consumer satisfaction
KW  - Evaluation
KW  - Handbooks, manuals, etc
KW  - Marketing research
N1  - Rev. ed. of: Handbook of customer satisfaction measurement. c1996; Includes bibliographical references (p. [284]-286) and index
ER  -