Hill, Nigel <br/><br/>
Handbook of customer satisfaction and loyalty measurement / 
Nigel Hill and Jim Alexander. 
 - 2nd ed. 
 - Aldershot, Hampshire, England ;  Brookfield, Vt. :  Gower,  c2000. 
 - xiv, 290 p. :  ill. ;  25 cm. 
<br/><br/> Rev. ed. of: Handbook of customer satisfaction measurement. c1996. 
<br/><br/>Includes bibliographical references (p. [284]-286) and index. 
<br/><br/><label>ISBN: </label>9780566081941 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Evaluation--Handbooks, manuals, etc.<br/>Marketing research--Handbooks, manuals, etc.
<br/><br/><label>Dewey Class. No.: </label>658.812  / HIL