TY  - BOOK
AU  - Blohowiak, Don 
AU  - Karr, Ron 
TI  - The complete idiot's guide to great customer service
SN  - 9780028619538
U1  - 658.812  
PY  - 1997///
CY  - New York : 
PB  - Macmillan, 
KW  - Customer services
N1  - Includes index
ER  -