TY  - BOOK
AU  - Hodge, Richard 
AU  - Schachter, Lou 
TI  - The mind of the customer: How great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success 
SN  - 9780071470278
U1  - 658.81  
PY  - 2006///
CY  - New York : 
PB  - McGraw-Hill, 
KW  - Selling.
KW  - Success in business.
KW  - Customer management
ER  -