Hodge, Richard  <br/><br/>
The mind of the customer :  How great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / 
Richard Hodge and Lou Schachter. 
 - New York :   McGraw-Hill,   2006. 
 - xxii, 242 p. :   ill. ;   24 cm. 
<br/><br/><label>ISBN: </label>9780071470278 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling. <br/>Success in business. <br/>Customer management
<br/><br/><label>Dewey Class. No.: </label>658.81   / HOD