TY  - BOOK
AU  - Leppard, John 
AU  - Molyneux, Liz 
TI  - Auditing your customer service : : The foundation for success 
T2  - Marketing for managers. 
SN  - 9780415097321
U1  - 658.812  
PY  - 1994///
CY  - London : 
PB  - Routledge
KW  - Customer service
KW  - Management.
KW  - Customer services.
KW  - Auditing.
ER  -