Services management :  An integrated approach / 
edited by Bart van Looy, Paul Gemmel, Roland Van Dierdonck. 
 - Harlow, England :  Prentice Hall,  2003. 
 - xxvi, 529 p. :   ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>9780273673538 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.869   / SER