TY  - BOOK
AU  - Bordoloi, Sanjeev
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.,
TI  - Service management : : Operations, strategy, information technology 
SN  - 9781260092424
U1  - 658  
PY  - 2018///
CY  - Boston, [Mass.]
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
ER  -