Bordoloi, Sanjeev <br/><br/>
Service management :   Operations, strategy, information technology / 
Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 9th ed. 
 - Boston, [Mass.] :  McGraw-Hill,  2018. 
 - xi, 520 p. ;  27 cm. 
<br/><br/><label>ISBN: </label>9781260092424 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658   / BOR