Oakland, John S  <br/><br/>
Total quality management and operational excellence :   Text with cases / 
John S. Oakland.  
 - 4th ed. 
 - Hoboken :  Taylor and Francis,  2014. 
 - xxiv, 555 p. ;  25 cm. 
<br/><br/>  	<br/>The notion of ""Quality"" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quali. 
<br/><br/><label>ISBN: </label>9781317808435 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Business and economics
<br/><br/><label>Dewey Class. No.: </label>658.4013   / OAK