TY  - BOOK
AU  - Fitzsimmons, James A 
AU  - Fitzsimmons, Mona J 
AU  - Bordoloi, Sanjeev 
TI  - Service management: Operations, strategy, information technology 
SN  - 9781259010651
U1  - 658 
PY  - 2014///
CY  - New York
PB  - McGraw-Hill
KW  - Services (Industry)
KW  - Management
ER  -