Foster, Timothy R.V. <br/><br/>
101 ways to boost customer satisfaction / 
Timothy R.V. Foster. 
 - London :  Kogan page,  c1997. 
 - 160 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>0749423013 
<br/><br/><label>Subjects--Topical Terms: </label><br/>     Consumer satisfaction.
<br/><br/><label>Dewey Class. No.: </label>658.812   / FOS