The customer experience edge : Technology and techniques for delivering an enduring, profitable and positive experience to your customers / Reza Soudagar, Vinay Iyer, Volker Hildebrand.
Material type:
TextPublication details: New York : McGraw-Hill, c2012Edition: 1st edDescription: xxvi, 292 p. : ill. ; 24 cmISBN: 9780071786973; 007178697X Subject(s): Consumer satisfaction | Customer relations -- Management | Customer services -- Technological innovationsDDC classification: 658.812
Books-General
| Current library | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| UMI Main Library | Seen During Stock-taking | 658.812 SOU (Browse shelf(Opens below)) | Available | 2014-193 | |
| UMI Main Library | Seen During Stock-taking | 658.812 SOU (Browse shelf(Opens below)) | Available | 2014-195 | |
| UMI Main Library | Seen During Stock-taking | 658.812 SOU (Browse shelf(Opens below)) | Available | 2014-191 | |
| UMI Main Library | Seen During Stock-taking | 658.812 SOU (Browse shelf(Opens below)) | Available | 2014-194 |
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| 658.8 JOB Principles and practice of marketing / | 658.802 FIL Marketing communications : | 658.802 SMI Marketing communications : | 658.812 SOU The customer experience edge : |
Includes bibliographical references and index.
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