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The customer experience edge : Technology and techniques for delivering an enduring, profitable and positive experience to your customers / Reza Soudagar, Vinay Iyer, Volker Hildebrand.

By: Soudagar, Reza Contributor(s): Iyer, Vinay | Hildebrand, Volker Material type: Text

TextPublication details: New York : McGraw-Hill, c2012Edition: 1st edDescription: xxvi, 292 p. : ill. ; 24 cmISBN: 9780071786973; 007178697X Subject(s): Consumer satisfaction | Customer relations -- Management | Customer services -- Technological innovationsDDC classification: 658.812

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Holdings
Current library	Collection	Call number	Status	Barcode
UMI Main Library	Seen During Stock-taking	658.812 SOU (Browse shelf(Opens below))	Available	2014-193
UMI Main Library	Seen During Stock-taking	658.812 SOU (Browse shelf(Opens below))	Available	2014-195
UMI Main Library	Seen During Stock-taking	658.812 SOU (Browse shelf(Opens below))	Available	2014-191
UMI Main Library	Seen During Stock-taking	658.812 SOU (Browse shelf(Opens below))	Available	2014-194

Includes bibliographical references and index.

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